Privacy Policy for 59bd

1. Information We Collect

When you use the 59bd platform — whether registering an account, placing a bet, making a deposit, contacting support, or simply browsing — we collect certain categories of personal and technical data. The categories below describe what we collect and the circumstances under which that collection occurs.

1.1 Registration & Account Data

When you create a 59bd account you provide us with information including: your full legal name, date of birth, email address, mobile phone number, and your chosen username. This information is required to create your account, verify your eligibility to use the platform (including the 18+ age requirement), and communicate with you about your account activity.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may collect copies of government-issued identity documents (such as your National ID card or passport), proof of address documents (such as a utility bill or bank statement), and proof of payment method ownership. KYC documents are used solely for identity verification, fraud prevention, and compliance with anti-money laundering (AML) requirements. They are stored with enhanced access controls and are not used for any marketing or profiling purpose.

1.3 Financial & Transaction Data

When you deposit or withdraw funds on 59bd, we record transaction details including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa/Mastercard), transaction amounts in BDT, timestamps, and transaction reference identifiers. We do not store full payment card numbers on our servers; card data is handled by PCI-DSS compliant payment processors.

1.4 Gameplay & Betting Records

We maintain a record of your gameplay activity on 59bd, including bets placed, games played (cricket, slots, live casino, mine, dice), outcomes, bonus usage, and session durations. This data is used to operate the platform correctly, settle bets, investigate disputes, and comply with responsible gaming obligations.

1.5 Technical & Device Data

When you visit or use the 59bd platform, our servers automatically collect certain technical information including: your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and session duration. This data is used for platform security, fraud detection, performance optimisation, and aggregate analytics. It does not by itself identify you as a named individual, but may be combined with account data in specific circumstances such as fraud investigation.

1.6 Communications Data

If you contact the 59bd support team — whether via email, live chat, or any other channel — we retain a record of the communication including its content, timestamps, and any attachments you send. This is used to resolve your query, maintain service quality, and protect both parties in the event of a subsequent dispute.

2. How We Use Your Data

59bd uses the personal data described in Section 1 for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with the original purpose for which it was collected without first obtaining your explicit consent.

Purpose	Data Categories Used	Legal Basis
Account creation & management	Registration data, contact details	Contractual necessity
Identity verification (KYC)	KYC documents, registration data	Legal obligation
Processing deposits & withdrawals	Financial & transaction data	Contractual necessity
Bet settlement & game operation	Gameplay & betting records	Contractual necessity
Fraud prevention & security	Technical data, transaction data, KYC data	Legitimate interests
Responsible gaming monitoring	Gameplay records, account data	Legal obligation / legitimate interests
Customer support	Communications data, account data	Contractual necessity
Platform analytics & improvement	Technical data (aggregated/anonymised)	Legitimate interests
Marketing communications (opt-in only)	Contact details, gameplay preferences	Consent

Where we rely on consent as the legal basis — specifically for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To opt out of marketing communications, contact our support team or use the unsubscribe mechanism included in any marketing message.

3. Data Sharing & Disclosure

59bd does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Payment Processors

To process your deposits and withdrawals, we share the financial transaction data necessary to complete the transaction with our payment processing partners, which include the operators of bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and the Visa/Mastercard network. Each payment partner operates under its own privacy and security framework and is bound by contractual obligations to protect the data shared with them.

3.2 Identity Verification Partners

We may use third-party identity verification services to assist with KYC compliance. Where we do so, we share only the specific data required for the verification check. These partners are contractually prohibited from using the data for any purpose other than providing the verification service to 59bd.

3.3 Legal & Regulatory Authorities

59bd may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we are legally required to do so — for example, in response to a valid court order, regulatory investigation, or AML reporting obligation. We will not provide data to authorities beyond what is specifically required by the applicable legal instrument.

3.4 Platform Infrastructure Providers

Our platform operates on cloud infrastructure provided by reputable, security-certified hosting providers. These providers process technical and operational data on our behalf as data processors under contractual data processing agreements. They do not have independent access to your personal data and may not use it for any purpose outside the scope of those agreements.

3.5 Game Content Providers

Some games on the 59bd platform are provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Gameplay data may be transmitted to these providers to the extent necessary to operate the game in real time. Game providers are bound by contractual obligations and industry certification requirements regarding data handling.

4. Cookies & Tracking Technologies

The 59bd platform uses cookies and similar tracking technologies to operate correctly, remember your preferences, maintain your logged-in session, and analyse how the platform is used. The following categories of cookies are in use:

Cookie Category	Purpose	Can Be Disabled?
Strictly Necessary	Session management, login state, security tokens, load balancing	No — required for platform to function
Functional	Language preference, display settings, recently viewed games	Yes — disabling may reduce functionality
Analytics	Aggregated page-view data, session duration, navigation paths — used to improve platform performance	Yes — no impact on core functionality
Fraud Prevention	Device fingerprinting signals used to detect and prevent fraudulent account activity	No — required for platform security

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies; however, blocking strictly necessary cookies will prevent you from logging in and using the platform. 59bd does not use third-party advertising cookies or cross-site behavioural tracking cookies.

5. Data Security Measures

Protecting your personal data is a core operational priority for 59bd. We implement a layered security framework designed to prevent unauthorised access, accidental loss, and unlawful processing of personal data. Our key security measures include:

• Encryption in Transit: All data transmitted between your browser or app and our servers is encrypted using TLS 1.3. The 59bd platform is accessible only via HTTPS.
• Encryption at Rest: Sensitive data fields — including identity document files, financial transaction records, and password hashes — are encrypted at rest using AES-256 encryption.
• Password Hashing: Account passwords are never stored in plaintext. They are hashed using a modern adaptive hashing algorithm (bcrypt) with a per-account salt.
• Access Controls: Access to personal data within 59bd's internal systems is granted on a strict need-to-know basis. Staff access is logged, regularly reviewed, and revoked promptly upon role change or departure.
• Intrusion Detection: Our infrastructure is monitored continuously for anomalous activity. Automated alerts are in place for unusual login patterns, large-volume data access, and other indicators of potential breach.
• Penetration Testing: The 59bd platform undergoes periodic security assessments by qualified security professionals to identify and remediate vulnerabilities before they can be exploited.
• Data Breach Response: In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, 59bd will notify affected users promptly and take all reasonable steps to contain and remediate the breach.

While we take all reasonable technical and organisational measures to protect your data, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for reporting any suspected unauthorised access to our support team immediately.

6. Data Retention Policy

59bd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law or regulation. The table below outlines our standard retention periods by data category:

Data Category	Standard Retention Period	Basis for Retention
Account registration data	Duration of account + 5 years post-closure	Legal obligation (AML / KYC regulations)
KYC identity documents	Duration of account + 5 years post-closure	Legal obligation (AML regulations)
Transaction records	7 years from transaction date	Legal obligation (financial record-keeping)
Gameplay & betting records	5 years from date of activity	Contractual necessity / dispute resolution
Customer support communications	3 years from date of communication	Legitimate interests (dispute resolution)
Technical / device logs	13 months from collection date	Legitimate interests (security monitoring)
Marketing consent records	Until consent is withdrawn + 1 year	Legal obligation (proof of consent)

Upon expiry of the applicable retention period, personal data is either securely and permanently deleted from our systems or irreversibly anonymised so that it can no longer be attributed to any individual. Anonymised aggregate data (e.g., platform usage statistics) may be retained indefinitely for analytical and product development purposes.

7. Your Privacy Rights

As a user of the 59bd platform, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team using the details provided in Section 8. We will respond to all valid requests within 30 days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how it is processed and the legal basis for processing.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For certain data fields (such as username or contact details), you may be able to update your information directly within your account settings.
• Right to Erasure: In certain circumstances — where data is no longer necessary for the purpose it was collected, or where processing was based solely on consent which you have since withdrawn — you may request deletion of your personal data. Note that this right is subject to overriding legal obligations (e.g., AML record-keeping requirements) that may prevent full erasure in some cases.
• Right to Restrict Processing: You may request that we restrict the processing of your data while a rectification or erasure request is being considered, or where you contest the accuracy of data we hold.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, and processing is carried out by automated means, you have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format.
• Right to Object: Where processing is based on our legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.
• Rights Related to Automated Decision-Making: 59bd may use automated systems for fraud detection and responsible gaming monitoring. Where a significant decision affecting your account is made solely by automated means, you have the right to request human review of that decision.

8. Policy Updates & Contact

59bd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make a material change to this policy, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered users via their registered email address or via a notice on the platform.

We encourage you to review this Privacy Policy periodically. Your continued use of the 59bd platform following any update constitutes your acknowledgement of the revised policy. If you do not agree with a material change, you should cease use of the platform and contact us to close your account and request deletion of your data to the extent permitted by our legal retention obligations.

8.1 Contact for Privacy Matters

For any questions, concerns, or requests relating to this Privacy Policy or the personal data 59bd holds about you, please contact our support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within two business days:

Email: support at 59bd.club (plain text — not a clickable link)
Please include "Privacy" in your subject line for faster routing. Response language: English.

8.2 Minors

The 59bd platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data belonging to persons under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at the contact address above.